Privacy Policy and Cookies

We, at our website, portal or software, aim to be clear and transparent about how personal information is collected, used, and shared. In this policy, personal information means any detail that can identify a person either by itself or together with other data. We want users to understand how their information is handled from start to finish.

We do not use your personal information for purposes outside the scope of this Privacy Policy, and we take the protection of user data seriously. By using our website, portal or software, you agree to the practices described here and accept the terms set out in this policy.

Types of personal information we collect

Depending on the service you request, our website, portal or software may collect different categories of personal data. Each category helps us support your application, manage communication, and meet our legal or operational obligations.

Personal information you provide

To allow the government to decide whether a visa application should be approved or denied, we must collect specific personal information and send it to the relevant authorities. Applicants provide these details by completing the online form. This information is used only for the application process and related handling.

The types of personal information we collect include the users' full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We also collect certain types of information which is considered to be highly-sensitive such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background and genetic information.

Requested Documentation

We may also request supporting documents that are needed to complete or verify an application correctly. These can include identity cards, passports, residence permits, birth certificates, bank statements, invitation letters, and parental consent documents for minors. The exact list depends on the case and the official requirements that apply.

Device information

When people use our website, portal, or software, we may collect technical information about the devices they use, including laptops, mobiles, and tablets. This can include IP addresses, browser type, operating system, approximate location, and usage patterns such as visit frequency and time spent on the site. We use this information to improve performance, security, and overall user experience.

How your personal information is used

We use the information we collect only in ways that are connected to the services we provide. The data is handled for application support, communication, compliance, and service improvement. Users' information may be used for the following purposes:

To process your visa application, document process / ETA documents.

We use the personal information applicants provide on our online form to prepare and submit visa requests correctly. The submitted details are shared with the relevant authorities so they can review the file and make the final decision. This helps us keep the process accurate and efficient.

To communicate with you

We use the information we collect to stay in contact with you and provide useful updates. This includes replying to emails, answering questions, handling requests, and sending status notifications about visa applications. Clear communication helps us support your application properly.

To improve this website and our services

We review collected information to understand how visitors use our website and where improvements are needed. The results help us make the platform easier to navigate, more reliable, and more responsive to user needs. They also guide updates to our services and support process.

To comply with the law

Our website, portal, or software may need to share personal information when laws, regulations, or official procedures require it. This can happen during legal proceedings, investigations, audits, or similar obligations. In each case, we limit disclosure to what is necessary.

Other purposes

Your data may also be used to verify compliance with our Terms and Conditions and Cookie Policy, strengthen security controls, and reduce fraudulent activity. These uses help us keep the platform safe and dependable. They also support our efforts to maintain service integrity.

How your personal information is shared

We do not share personal information with third parties unless one of the situations below applies. Any sharing is limited, purpose-based, and tied to a legitimate service or legal need. We avoid unnecessary disclosure wherever possible.

With governments

Information entered in the online application and any supporting documents may be shared with the government so the visa request can be processed. The relevant authority needs these details to assess the application and issue a final decision. We only send information required for that review.

With third-party service providers

Our website, portal, or software uses third-party providers for specific tasks such as payment processing, email delivery, advertising support, and analytics. Those providers receive only the information needed to complete their assigned function. We work to ensure the data shared is kept to the minimum necessary.

With our affiliate companies

We operate across multiple countries and may work with affiliated companies to provide coordinated support. In that process, limited information may move between our internal offices or related entities. These exchanges help us manage services consistently across locations.

For legal purposes

When laws or regulations require disclosure, we may provide personal information to the relevant authority inside or outside the user's country of residence. This is done only when the law or a lawful process makes that disclosure necessary. We do not disclose data for any broader reason than required.

We may also disclose information to comply with legal processes, respond to official requests, enforce our policies, protect our operations, defend our rights, support safety, pursue legal remedies, or reduce potential civil liability. Each disclosure is handled with the minimum information needed for the specific purpose. We follow the applicable procedure before sharing anything.

Managing and deleting your personal information

You can contact us at any time to request deletion of your personal information or to ask for an electronic copy of the records we hold about you. We will review your request in line with the law and our internal procedures. Where permitted, we will respond as quickly as possible.

You can also ask us to confirm what personal information is stored in relation to your account or application. We will handle that request with care and in accordance with applicable privacy rules. This gives you a clear way to manage your data with us.

Security and Retention of Personal Data

Personal information is stored on protected servers and secured through passwords, firewalls, and physical safeguards. We also use additional controls intended to reduce the risk of loss, theft, misuse, or unauthorized changes. Personal data is kept for three years and is then deleted automatically unless a longer retention period is legally required. No information sent over the internet can be guaranteed to be completely secure.

Amendments to this Privacy Policy

We may change this Privacy Policy without giving prior notice, and any updated version becomes effective once it is published. The version shown on this page is the version that applies at the time you use the service. We encourage users to check back regularly.

It is the user's responsibility to review the policy terms when purchasing or using any product or service on our website, portal, or software. That ensures you stay informed about the latest handling of personal information. Continued use indicates acceptance of the current version.

Third Party Websites

Our website may contain links to third-party websites that are operated by other organizations. Those sites are outside our control and may follow different privacy practices. We recommend reading their privacy policies before sharing any personal information.

Children's data

As stated in our Terms and Conditions, parents or guardians consent to the collection and use of a minor's data when they submit the online form. We only use children's information for visa-related processing and related support services. We do not use that data for unrelated purposes.

Who we are and how you can contact us

our website, portal or software belongs to Fiji eVisa, a private company that provides online visa application, ETA, and travel document support services. Our team helps travelers prepare applications, organize documents, and navigate government processing steps. We focus on practical guidance and service support throughout the process.